TXU Energy: TXU turned my ** year old mother*€*s electricit...
A TXU Energy customer review by GetHuman user ~cj from November 6th, 2017
Background on ~cj's case
GetHuman: ~cj - can you tell our other TXU Energy customers when your case took place?
~cj: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~cj a list of common TXU Energy problems)
~cj: "Book appointment" was why I was trying to call.
~cj's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cj: TXU turned my ** year old mother*€*s electricity off on ******* when it was *** F in Dallas. Her most recent bill said her balance was due on ******* and there was no balance forward on the bill. It did not indicate that the payment was late. After repeated attempts to get the situation resolved, I waited ** minutes to talk to a supervisor. The supervisor in Pittsburgh said I should get my mother to stay somewhere else, I explained that my mother would not leave her house. The supervisor recommended that I go to her house and ' be the adult" and force her to leave her house. When I explained that I was pretty sure that was not legal, her next suggestion as for me to call *** and have her taken the hospital. I told her she was not ill and that would be a waste of public resources. The problem was that they had turned her electricity off * days before her bill reflected her payment was due. After a few more minutes of discussion she told me she was tired of arguing with me and hung up
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~cj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cj: I'd give them a five out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~cj: For that I would say four out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~cj: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cj taken from his TXU Energy customer service problem that occurred on November 1st, 2017.