TXU Energy: Two months ago you messed up our billing and i...
A TXU Energy customer review by GetHuman user ~DeDe from November 6th, 2017
Background on ~DeDe's case
GetHuman: ~DeDe - can you tell our other TXU Energy customers when your case took place?
~DeDe: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~DeDe a list of common TXU Energy problems)
~DeDe: "Service issue" was why I was trying to call.
~DeDe's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DeDe: Two months ago you messed up our billing and i received a four dollar bill, we knew this was wrong so I called and was told no that is all we are showing. Knowing this was wrong we sent extra money than received another bill within two weeks which we paid again. Now I receive a bill for almost seven hundred dollars. We have been on the phone with you all night final result from you is just deal with it. That can not happen we are a budgeted family and a double bill is not it the budget. I have been with you many years with excellent standing is this how you treat us?? You need to remember you no longer have the electric service locked up, there are plenty of other options.
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~DeDe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DeDe: I'd give them a one out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~DeDe: For that I would say two out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~DeDe: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DeDe taken from his TXU Energy customer service problem that occurred on November 4th, 2017.