Target Card: After * calls, about my stolen card & that a re...
A Target Card customer review by GetHuman user ~k from November 24th, 2017
Background on ~k's case
GetHuman: ~k - can you tell our other Target Card customers when your case took place?
~k: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Target Card, and if so, how?
GetHuman: And which of these common Target Card customer issues best describes the reason you wanted to talk to them?
(Shows ~k a list of common Target Card problems)
~k: "Dispute charge" was why I was trying to call.
~k's review of Target Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Target Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~k: After * calls, about my stolen card & that a replacement card was mailed ** days ago, I could not get anyone on the phone who did not just keep telling me that the mail could take *-** business days! Asked for a manager, did not happen!
GetHuman: Let's quantify your experience contacting Target Card. On a scale of 1 to 5, how easy is it go get help on a Target Card problem?
~k: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~k: I'd give them a five out of five on communication.
GetHuman: And what about Target Card's ability to quickly and effectively address your problem?
~k: For that I would say four out of five.
GetHuman: And finally- any advice for other Target Card customers?
~k: Call them early in the day or late. Don't forget any personal or account information you might need for Target Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~k taken from his Target Card customer service problem that occurred on November 14th, 2017.