Target gave the worst customer service possible...
A Target customer review by GetHuman user ~sandy hill from November 23rd, 2017
Background on ~sandy hill's case
GetHuman: ~sandy hill - can you tell our other Target customers when your case took place?
~sandy hill: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~sandy hill a list of common Target problems)
~sandy hill: "Track an Order" was why I was trying to call.
~sandy hill's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandy hill: Target gave the worst customer service possible because they (* different supervisors) mislead me into thinking they would call me back, solve the problem and promise a date of delivery. NONE of that happened. One supervisor (after never delivering my chair) had the gall to say "as a courtesy to you, we are sending you a FREE chair". What's free about a chair I was billed for. Thanks for nothing!!
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~sandy hill: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandy hill: I'd give them a four out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~sandy hill: For that I would say five out of five.
GetHuman: And finally- any advice for other Target customers?
~sandy hill: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandy hill taken from his Target customer service problem that occurred on November 21st, 2017.