TaxAct: After several tries and just getting the busy s...
A TaxAct customer review by GetHuman user ~sstack from November 27th, 2017
Background on ~sstack's case
GetHuman: ~sstack - can you tell our other TaxAct customers when your case took place?
~sstack: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~sstack a list of common TaxAct problems)
~sstack: "Recover Account" was why I was trying to call.
~sstack's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sstack: After several tries and just getting the busy signal someone answered. Although she couldn't answer my questions she said she could transfer my call but I needed to speak with * different departments. I asked her how long the hold time would be and she said for the one it was about ** min and the *nd for technical problems with their web site there was no wait. I chose the one with no wait and this person was quite knowledgeable and I did not even need the other department. :(
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~sstack: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sstack: I'd give them a four out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~sstack: For that I would say three out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~sstack: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sstack taken from his TaxAct customer service problem that occurred on November 19th, 2017.