TaxAct: One should not have to go through all these hoo...
A TaxAct customer review by GetHuman user ~kevin davenport from November 21st, 2017
Background on ~kevin davenport's case
GetHuman: ~kevin davenport - can you tell our other TaxAct customers when your case took place?
~kevin davenport: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~kevin davenport a list of common TaxAct problems)
~kevin davenport: "Refund a Charge" was why I was trying to call.
~kevin davenport's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kevin davenport: One should not have to go through all these hoops to get assistance especially when it was you and your site's mess up
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~kevin davenport: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kevin davenport: I'd give them a five out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~kevin davenport: For that I would say two out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~kevin davenport: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kevin davenport taken from his TaxAct customer service problem that occurred on November 12th, 2017.