TaxAct Online (Free) Customer with paid fee for...
A TaxAct customer review by GetHuman user ~PK from November 9th, 2017
Background on ~PK's case
GetHuman: ~PK - can you tell our other TaxAct customers when your case took place?
~PK: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~PK a list of common TaxAct problems)
~PK: "Rejected Return" was why I was trying to call.
~PK's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PK: TaxAct Online (Free) Customer with paid fee for Federal and State returns. Had issue in the ****-DIV details showing (*) duplicated entry, and (*) wrong amounts (***** instead of *,***.**, ***** instead of *,***.** and ***** instead of *,***) in one entry and correctly in the second (what I call as duplicate entry). This was not my data entry error. When I tried to get it rectified by only available online support link, I got automated response in * minutes but nothing since for * business days unlike promised in the automated email response.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~PK: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PK: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~PK: For that I would say three out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~PK: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PK taken from his TaxAct customer service problem that occurred on November 4th, 2017.