Taylor Bean & Whitaker: Our mortgage was sold from TBW to another compa...
A Taylor Bean & Whitaker customer review by GetHuman user ~elizabeth from October 27th, 2017
Background on ~elizabeth's case
GetHuman: ~elizabeth - can you tell our other Taylor Bean & Whitaker customers when your case took place?
~elizabeth: Yes I can. It was morning, on October 20th.
GetHuman: Did you reach out to Taylor Bean & Whitaker, and if so, how?
GetHuman: And which of these common Taylor Bean & Whitaker customer issues best describes the reason you wanted to talk to them?
(Shows ~elizabeth a list of common Taylor Bean & Whitaker problems)
~elizabeth: "Repayment question" was why I was trying to call.
~elizabeth's review of Taylor Bean & Whitaker customer service
GetHuman: So how would you sum up your experience for GetHuman's Taylor Bean & Whitaker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elizabeth: Our mortgage was sold from TBW to another company...our September payment (sent ****) has YET to make it from TBW to the new co AND they refuse to answer questions about it! Beware of them transfering you to the "right" department...you will end up where you started!!!!!!!
GetHuman: Let's quantify your experience contacting Taylor Bean & Whitaker. On a scale of 1 to 5, how easy is it go get help on a Taylor Bean & Whitaker problem?
~elizabeth: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elizabeth: I'd give them a two out of five on communication.
GetHuman: And what about Taylor Bean & Whitaker's ability to quickly and effectively address your problem?
~elizabeth: For that I would say one out of five.
GetHuman: And finally- any advice for other Taylor Bean & Whitaker customers?
~elizabeth: Call them early in the day or late. Don't forget any personal or account information you might need for Taylor Bean & Whitaker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elizabeth taken from his Taylor Bean & Whitaker customer service problem that occurred on October 20th, 2017.