Teavana: I called several times and they never answered...
A Teavana customer review by GetHuman user GetHuman-367712 from November 19th, 2017
Background on GetHuman-367712's case
GetHuman: GetHuman-367712 - can you tell our other Teavana customers when your case took place?
GetHuman-367712: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Teavana, and if so, how?
GetHuman: And which of these common Teavana customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-367712 a list of common Teavana problems)
GetHuman-367712: "Cancel order" was why I was trying to call.
GetHuman-367712's review of Teavana customer service
GetHuman: So how would you sum up your experience for GetHuman's Teavana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-367712: I called several times and they never answered. I left a call back number and received no call. Worst company to deal with.
GetHuman: Let's quantify your experience contacting Teavana. On a scale of 1 to 5, how easy is it go get help on a Teavana problem?
GetHuman-367712: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-367712: I'd give them a one out of five on communication.
GetHuman: And what about Teavana's ability to quickly and effectively address your problem?
GetHuman-367712: For that I would say one out of five.
GetHuman: And finally- any advice for other Teavana customers?
GetHuman-367712: Call them early in the day or late. Don't forget any personal or account information you might need for Teavana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-367712 taken from his Teavana customer service problem that occurred on November 11th, 2017.