Telcel America: El problema principal es que la mayor parte de...
A Telcel America customer review by GetHuman user ~Pepe Gringo from November 18th, 2017
Background on ~Pepe Gringo's case
GetHuman: ~Pepe Gringo - can you tell our other Telcel America customers when your case took place?
~Pepe Gringo: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Telcel America, and if so, how?
GetHuman: And which of these common Telcel America customer issues best describes the reason you wanted to talk to them?
(Shows ~Pepe Gringo a list of common Telcel America problems)
~Pepe Gringo: "Lower my bill" was why I was trying to call.
~Pepe Gringo's review of Telcel America customer service
GetHuman: So how would you sum up your experience for GetHuman's Telcel America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pepe Gringo: El problema principal es que la mayor parte de los "weys" que usan este servicio son pochos ilegales u otras personas ignorantes que no pueden reconocer una ganga cuando la ven.*Yo llamo a Puebla dos veces cada dia y no he tenido ningun problema con el servicio de Telcel America.*Sin embargo, al leer las quejas de unos mexicanotes es evidente que no tienen ningun conocimiento de la gramatica espanola ni de la construccion de frases en su propio idioma. Tal vez es porque no asistieron en las escuelas de la SEP antes de cruzar nuestra frontera. Si no te gusta el servicio, regresa a su pais elegante!
GetHuman: Let's quantify your experience contacting Telcel America. On a scale of 1 to 5, how easy is it go get help on a Telcel America problem?
~Pepe Gringo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pepe Gringo: I'd give them a one out of five on communication.
GetHuman: And what about Telcel America's ability to quickly and effectively address your problem?
~Pepe Gringo: For that I would say one out of five.
GetHuman: And finally- any advice for other Telcel America customers?
~Pepe Gringo: Call them early in the day or late. Don't forget any personal or account information you might need for Telcel America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pepe Gringo taken from his Telcel America customer service problem that occurred on November 12th, 2017.