Telcel America: never get there phones they are horrible in cu...
A Telcel America customer review by GetHuman user ~kenneth from November 22nd, 2017
Background on ~kenneth 's case
GetHuman: ~kenneth - can you tell our other Telcel America customers when your case took place?
~kenneth : Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Telcel America, and if so, how?
GetHuman: And which of these common Telcel America customer issues best describes the reason you wanted to talk to them?
(Shows ~kenneth a list of common Telcel America problems)
~kenneth : "Update account information" was why I was trying to call.
~kenneth 's review of Telcel America customer service
GetHuman: So how would you sum up your experience for GetHuman's Telcel America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kenneth : never get there phones they are horrible in customer service. I never spoke to a live person . just a recording. I need person to person service.
GetHuman: Let's quantify your experience contacting Telcel America. On a scale of 1 to 5, how easy is it go get help on a Telcel America problem?
~kenneth : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kenneth : I'd give them a four out of five on communication.
GetHuman: And what about Telcel America's ability to quickly and effectively address your problem?
~kenneth : For that I would say three out of five.
GetHuman: And finally- any advice for other Telcel America customers?
~kenneth : Call them early in the day or late. Don't forget any personal or account information you might need for Telcel America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kenneth taken from his Telcel America customer service problem that occurred on November 15th, 2017.