Telecheck: After giving a check for alarm company start up...
A Telecheck customer review by GetHuman user GetHuman-227700 from November 14th, 2017
Background on GetHuman-227700's case
GetHuman: GetHuman-227700 - can you tell our other Telecheck customers when your case took place?
GetHuman-227700: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-227700 a list of common Telecheck problems)
GetHuman-227700: "Update Account Info" was why I was trying to call.
GetHuman-227700's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-227700: After giving a check for alarm company start up it took three months and multiple calls with poor service and no notes on my file to have them take a credit card to pay the bill. If Telecheck cannot take the whole bank account number off my check nor update with it when I call them to give them info they already have then what is a check processing company? I will never use another company that insists on using them and have notified the alarm company of issues.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-227700: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-227700: I'd give them a one out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-227700: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-227700: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-227700 taken from his Telecheck customer service problem that occurred on November 10th, 2017.