Telecheck: I was approved w* conditions for an apartment b...
A Telecheck customer review by GetHuman user ~lapearce from November 3rd, 2017
Background on ~lapearce's case
GetHuman: ~lapearce - can you tell our other Telecheck customers when your case took place?
~lapearce: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~lapearce a list of common Telecheck problems)
~lapearce: "Update Account Info" was why I was trying to call.
~lapearce's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lapearce: I was approved w* conditions for an apartment by telecheck. I called to see why and was told there was a stop payment on a $*** check * years ago from a bank account I never opened. The woman was rude, unhelpful and wanted me to file a police report for something the police couldn't fix. After getting into a shouting match I got transferred to someone else who had enough functioning brain cells to realize the only piece of info that linked me to that account was my driver's license number, the social, name and address didn't match so he simply removed it from my records. Fastforward three weeks. The letter they promised I'd have in *-** business days about the fix never made it and I had to go through the system again to talk to someone about it. This place is horrible.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~lapearce: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lapearce: I'd give them a one out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~lapearce: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~lapearce: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lapearce taken from his Telecheck customer service problem that occurred on October 26th, 2017.