Telecheck: Spent one hour in walmart buying my weekly groc...
A Telecheck customer review by GetHuman user GetHuman-152747 from November 1st, 2017
Background on GetHuman-152747's case
GetHuman: GetHuman-152747 - can you tell our other Telecheck customers when your case took place?
GetHuman-152747: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-152747 a list of common Telecheck problems)
GetHuman-152747: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-152747's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-152747: Spent one hour in walmart buying my weekly groceries only to have my check declined for reason *. Was very upset and told by asst. mgr. they did not know why I was declined I would have to call number on printout. After ** min of speaking to someone who could barely speak english he said they could run the check back through and it would be ok. The reason my check was declined was so they could verify my phone number. I left my groceries and walked out of the store. I will not be back to a merchant who uses this company. In order to get a copy of my file from telecheck they wanted me to send a copy of my drivers license to their POBox. Idiots.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-152747: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-152747: I'd give them a two out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-152747: For that I would say three out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-152747: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-152747 taken from his Telecheck customer service problem that occurred on October 26th, 2017.