Telecheck: Spoke with Nancy, She went to great lengths to...
A Telecheck customer review by GetHuman user ~Joseph from November 22nd, 2017
Background on ~Joseph's case
GetHuman: ~Joseph - can you tell our other Telecheck customers when your case took place?
~Joseph: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Joseph a list of common Telecheck problems)
~Joseph: "Extension" was why I was trying to call.
~Joseph's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joseph: Spoke with Nancy, She went to great lengths to see that my checks were approved at Bottom Dollar store. Turns out when my bank started my new Sr. citizen account when I turned ** it wasn't associated with my old account that I had used for years. She was so professional and nice!
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Joseph: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joseph: I'd give them a two out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Joseph: For that I would say three out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Joseph: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joseph taken from his Telecheck customer service problem that occurred on November 20th, 2017.