Telecheck: This was the third call before I found out why...

A Telecheck customer review by GetHuman user GetHuman-174432 from November 14th, 2017

Background on GetHuman-174432's case

GetHuman: GetHuman-174432 - can you tell our other Telecheck customers when your case took place?
GetHuman-174432: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman-174432: I used the 800-366-2425 number I found for on the GetHuman Telecheck customer phone number page I was on: Telecheck Customer Service Phone Number
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-174432 a list of common Telecheck problems)
GetHuman-174432: "Check Credit Report" was why I was trying to call.

GetHuman-174432's review of Telecheck customer service

GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-174432: This was the third call before I found out why there was a hold on my account. The last person I talked to was great, but the other two need more training. They wouldn't check my account to see that the problem had been cleared up, they kept telling me it was my bank's problem. My bank said it was not, they didn't even deal with teleacheck.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-174432: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-174432: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-174432: For that I would say two out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-174432: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-174432 taken from his Telecheck customer service problem that occurred on November 10th, 2017.

Telecheck

2.65 of 5 stars | 110 reviews

GetHuman-174432's Telecheck Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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