The customer service response from Telecheck wa...
A Telecheck customer review by GetHuman user GetHuman-414562 from November 3rd, 2017
Background on GetHuman-414562's case
GetHuman: GetHuman-414562 - can you tell our other Telecheck customers when your case took place?
GetHuman-414562: Yeah. It was afternoon, on October 30th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-414562 a list of common Telecheck problems)
GetHuman-414562: "Eligibility question" was why I was trying to call.
GetHuman-414562's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-414562: The customer service response from Telecheck was fine! My problem was, through an error caused by my credit union my account overdrew. They reimbursed most of the funds but there was a check to Wal-Mart returned and cleared the *nd time. Telecheck popped me with a $**.** fee and did not let me know. I found out at the end of the month when another check bounced because of their service fee. If they had informed me, at least I could have deducted it and not bounced another check! Thanks TeleCheck!!
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-414562: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-414562: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-414562: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-414562: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-414562 taken from his Telecheck customer service problem that occurred on October 30th, 2017.