Telecheck: They refused to answer my question. I had rece...
A Telecheck customer review by GetHuman user ~anonymous from November 21st, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Telecheck customers when your case took place?
~anonymous: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Telecheck problems)
~anonymous: "Update Account Info" was why I was trying to call.
~anonymous's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: They refused to answer my question. I had received a letter stating the transaction had failed but my account showed the transaction. I was calling to verify it on their end. They would not answer the question. They wanted to know my checking acct number, whether it was a joint account, whether I could write checks on that account. Nothing that had anything to do with the transaction. So, I told them I would assume that they had received the money and that they were of no help whatsoever. Their rating with the BBB is D-. Only * rating lower!!! Says everything.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Telecheck customer service problem that occurred on November 17th, 2017.