Bought a Samsung Galaxy Note from Tesco Direct...
A Tesco customer review by GetHuman user ~Jack dog2 from November 17th, 2017
Background on ~Jack dog2's case
GetHuman: ~Jack dog2 - can you tell our other Tesco customers when your case took place?
~Jack dog2: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Tesco, and if so, how?
GetHuman: And which of these common Tesco customer issues best describes the reason you wanted to talk to them?
(Shows ~Jack dog2 a list of common Tesco problems)
~Jack dog2: "Cancel order" was why I was trying to call.
~Jack dog2's review of Tesco customer service
GetHuman: So how would you sum up your experience for GetHuman's Tesco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jack dog2: Bought a Samsung Galaxy Note from Tesco Direct last November and am still waiting a VAT receipt. Have spoken to customer services several times and been told 'they are printed in India and we have to wait for them to get to the UK before we can post them out'. Another call was answered with 'O yes I can see the problem and I will fix it at once', still no invoice.
GetHuman: Let's quantify your experience contacting Tesco. On a scale of 1 to 5, how easy is it go get help on a Tesco problem?
~Jack dog2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jack dog2: I'd give them a five out of five on communication.
GetHuman: And what about Tesco's ability to quickly and effectively address your problem?
~Jack dog2: For that I would say two out of five.
GetHuman: And finally- any advice for other Tesco customers?
~Jack dog2: Call them early in the day or late. Don't forget any personal or account information you might need for Tesco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jack dog2 taken from his Tesco customer service problem that occurred on November 16th, 2017.
Tesco
2.50 of 5 stars | 1 reviews
~Jack dog2's Tesco Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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