The Columbus Dispatch: My wait is actually *** minutes and counting. I...
A The Columbus Dispatch customer review by GetHuman user ~judy from November 16th, 2017
Background on ~judy's case
GetHuman: ~judy - can you tell our other The Columbus Dispatch customers when your case took place?
~judy: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to The Columbus Dispatch, and if so, how?
GetHuman: And which of these common The Columbus Dispatch customer issues best describes the reason you wanted to talk to them?
(Shows ~judy a list of common The Columbus Dispatch problems)
~judy: "Delivery problem" was why I was trying to call.
~judy's review of The Columbus Dispatch customer service
GetHuman: So how would you sum up your experience for GetHuman's The Columbus Dispatch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~judy: My wait is actually *** minutes and counting. I called in a missed paper at *:** am and I called * more times to be told they have * hours then they said it was * *** hours. Then they said it was * hours. At that point I had been waiting * hours from my initial phone call. Still * *** hours later I have no paper. And the people I spoke to * of them put me on hold for over * minutes. On two calls I eventually hung up and called back. What kind of service does the Dispatch have - NONE - no service at all.
GetHuman: Let's quantify your experience contacting The Columbus Dispatch. On a scale of 1 to 5, how easy is it go get help on a The Columbus Dispatch problem?
~judy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~judy: I'd give them a three out of five on communication.
GetHuman: And what about The Columbus Dispatch's ability to quickly and effectively address your problem?
~judy: For that I would say two out of five.
GetHuman: And finally- any advice for other The Columbus Dispatch customers?
~judy: Call them early in the day or late. Don't forget any personal or account information you might need for The Columbus Dispatch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~judy taken from his The Columbus Dispatch customer service problem that occurred on November 13th, 2017.