The Columbus Dispatch: Sterile recorded phone gymnastics. Not the kin...
A The Columbus Dispatch customer review by GetHuman user ~D from November 20th, 2017
Background on ~D's case
GetHuman: ~D - can you tell our other The Columbus Dispatch customers when your case took place?
~D: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to The Columbus Dispatch, and if so, how?
GetHuman: And which of these common The Columbus Dispatch customer issues best describes the reason you wanted to talk to them?
(Shows ~D a list of common The Columbus Dispatch problems)
~D: "Complaint" was why I was trying to call.
~D's review of The Columbus Dispatch customer service
GetHuman: So how would you sum up your experience for GetHuman's The Columbus Dispatch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~D: Sterile recorded phone gymnastics. Not the kind of service I expect for the amount of money I pay for a paper that resembles the Northwest news in volume. Not my problem that the Dispatch can't find a way to compete with the internet. Their solution is to continue to raise pricing on long standing customers while their circulatin numbers drop. I would rather speak to a person than go thru procedural promps.
GetHuman: Let's quantify your experience contacting The Columbus Dispatch. On a scale of 1 to 5, how easy is it go get help on a The Columbus Dispatch problem?
~D: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~D: I'd give them a five out of five on communication.
GetHuman: And what about The Columbus Dispatch's ability to quickly and effectively address your problem?
~D: For that I would say one out of five.
GetHuman: And finally- any advice for other The Columbus Dispatch customers?
~D: Call them early in the day or late. Don't forget any personal or account information you might need for The Columbus Dispatch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~D taken from his The Columbus Dispatch customer service problem that occurred on November 17th, 2017.