The IRS: Could not get to my tax file and said sorry cal...
A The IRS customer review by GetHuman user ~Really IRS? from November 21st, 2017
Background on ~Really IRS?'s case
GetHuman: ~Really IRS? - can you tell our other The IRS customers when your case took place?
~Really IRS?: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Really IRS? a list of common The IRS problems)
~Really IRS?: "Refund Status" was why I was trying to call.
~Really IRS?'s review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Really IRS?: Could not get to my tax file and said sorry call back later to see if another agent could access my tax return.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Really IRS?: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Really IRS?: I'd give them a one out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Really IRS?: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Really IRS?: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Really IRS? taken from his The IRS customer service problem that occurred on November 16th, 2017.