The Toll Roads: Horrible customer service. They locked me out...
A The Toll Roads customer review by GetHuman user GetHuman-susan2 from November 29th, 2017
Background on GetHuman-susan2's case
GetHuman: GetHuman-susan2 - can you tell our other The Toll Roads customers when your case took place?
GetHuman-susan2: Yes I can. It was morning, on November 24th.
GetHuman: Did you reach out to The Toll Roads, and if so, how?
GetHuman: And which of these common The Toll Roads customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-susan2 a list of common The Toll Roads problems)
GetHuman-susan2: "None of those really matches why I wanted to call The Toll Roads that day." was why I was trying to call.
GetHuman-susan2's review of The Toll Roads customer service
GetHuman: So how would you sum up your experience for GetHuman's The Toll Roads customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-susan2: Horrible customer service. They locked me out of my login because I typed in the incorrect number too many times -- they tell me to call the *** number but there is no option to speak to a person or re-set the password. And always get they're too busy to have someone answer the phone. This is crazy!!!!!!!! Can I give them negative stars? They are a black whole!!!!!!
GetHuman: Let's quantify your experience contacting The Toll Roads. On a scale of 1 to 5, how easy is it go get help on a The Toll Roads problem?
GetHuman-susan2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-susan2: I'd give them a four out of five on communication.
GetHuman: And what about The Toll Roads's ability to quickly and effectively address your problem?
GetHuman-susan2: For that I would say one out of five.
GetHuman: And finally- any advice for other The Toll Roads customers?
GetHuman-susan2: Call them early in the day or late. Don't forget any personal or account information you might need for The Toll Roads to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-susan2 taken from his The Toll Roads customer service problem that occurred on November 24th, 2017.