The United Illuminating Company: Awaiting trouble truck to check trouble from po...
A The United Illuminating Company customer review by GetHuman user ~Stan Muzyk from November 27th, 2017
Background on ~Stan Muzyk's case
GetHuman: ~Stan Muzyk - can you tell our other The United Illuminating Company customers when your case took place?
~Stan Muzyk: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Stan Muzyk a list of common The United Illuminating Company problems)
~Stan Muzyk: "Complaint" was why I was trying to call.
~Stan Muzyk's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stan Muzyk: Awaiting trouble truck to check trouble from power line coming from pole across the street or next to house that causes my interior power board panel to operate in an OFF position.
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~Stan Muzyk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stan Muzyk: I'd give them a two out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~Stan Muzyk: For that I would say five out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~Stan Muzyk: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stan Muzyk taken from his The United Illuminating Company customer service problem that occurred on November 21st, 2017.