The United Illuminating Company: Everyone is bashing the customer service here a...
A The United Illuminating Company customer review by GetHuman user ~7YrCustomer from November 9th, 2017
Background on ~7YrCustomer's case
GetHuman: ~7YrCustomer - can you tell our other The United Illuminating Company customers when your case took place?
~7YrCustomer: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~7YrCustomer a list of common The United Illuminating Company problems)
~7YrCustomer: "Cancel service" was why I was trying to call.
~7YrCustomer's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~7YrCustomer: Everyone is bashing the customer service here and I do not understand why. I have called UI and have never been on hold for longer than ** minutes. When the hold time was longer than that, they just called me back. I bet the other comments are made by rude people who called during a major power outage. The power is out. Tough. Light some candles.
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~7YrCustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~7YrCustomer: I'd give them a one out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~7YrCustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~7YrCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~7YrCustomer taken from his The United Illuminating Company customer service problem that occurred on November 7th, 2017.