The United Illuminating Company: I called to report that my mother had passed aw...
A The United Illuminating Company customer review by GetHuman user ~mourning loss of mother from November 17th, 2017
Background on ~mourning loss of mother's case
GetHuman: ~mourning loss of mother - can you tell our other The United Illuminating Company customers when your case took place?
~mourning loss of mother: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~mourning loss of mother a list of common The United Illuminating Company problems)
~mourning loss of mother: "Complaint" was why I was trying to call.
~mourning loss of mother's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mourning loss of mother: I called to report that my mother had passed away and therefore, her electric service needed to be discontinued and the last bill sent to me. The service rep wanted to speak to my mother to get her approval to stop the service because she had died!!!!!!!!!!!!!!!! I had to keep saying, she is DEAD!!!!! I finally said that if they wanted to get paid, they needed to send the last bill to me, because as is the law, her checking account (she had direct withdrawal) was closed now. The rep kept saying that I had to cancel the direct withdrawal. I explained that that was the reason for this call. The rep kept saying that I had to do that, even though they still wanted my mother's approval for me to handle her UI account!!!!!!! (Years ago, I sent them a copy of Power of Attorney, I set up the online account, etc.) This was an awful experience!!!!! There needs to be a better procedure for the families of deceased customers. Your reps have no common sense, no compassion or understanding.
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~mourning loss of mother: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mourning loss of mother: I'd give them a three out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~mourning loss of mother: For that I would say one out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~mourning loss of mother: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mourning loss of mother taken from his The United Illuminating Company customer service problem that occurred on November 8th, 2017.