The United Illuminating Company: It is impossible to reach them at all. The auto...
A The United Illuminating Company customer review by GetHuman user ~yasanda from November 18th, 2017
Background on ~yasanda's case
GetHuman: ~yasanda - can you tell our other The United Illuminating Company customers when your case took place?
~yasanda: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~yasanda a list of common The United Illuminating Company problems)
~yasanda: "Complaint" was why I was trying to call.
~yasanda's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yasanda: It is impossible to reach them at all. The automated service doesn't react to commands and the line for telephone customer care goes on for more than an hour. My cellphone overheated as i waited for ** min to get a representative on the line. And they never called me back when I sign up for the service. Twice.
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~yasanda: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yasanda: I'd give them a one out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~yasanda: For that I would say four out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~yasanda: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yasanda taken from his The United Illuminating Company customer service problem that occurred on November 10th, 2017.