The United Illuminating Company: Left message on service that says leave name an...
A The United Illuminating Company customer review by GetHuman user ~jlw from November 3rd, 2017
Background on ~jlw's case
GetHuman: ~jlw - can you tell our other The United Illuminating Company customers when your case took place?
~jlw: Yes. It was morning, on October 25th.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~jlw a list of common The United Illuminating Company problems)
~jlw: "Meter reading" was why I was trying to call.
~jlw's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jlw: Left message on service that says leave name and number and will not lose your place in line......no phone calls back after leaving many many messages. Bogus system
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~jlw: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jlw: I'd give them a one out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~jlw: For that I would say one out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~jlw: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jlw taken from his The United Illuminating Company customer service problem that occurred on October 25th, 2017.