The United Illuminating Company: was told that more people in my "grid" needed t...
A The United Illuminating Company customer review by GetHuman user ~disgusted from November 6th, 2017
Background on ~disgusted's case
GetHuman: ~disgusted - can you tell our other The United Illuminating Company customers when your case took place?
~disgusted: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~disgusted a list of common The United Illuminating Company problems)
~disgusted: "Book appointment" was why I was trying to call.
~disgusted's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgusted: was told that more people in my "grid" needed to call and complain of not having power and failure to do so resulted in my neighborhood not getting on the "list" for restoration. In addition, I was told I should have watched the Governor's address which stated I was supposed to contact UI when I lost power? Seriously?
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~disgusted: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgusted: I'd give them a three out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~disgusted: For that I would say four out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgusted taken from his The United Illuminating Company customer service problem that occurred on October 31st, 2017.