The Weather Channel: CARES NOTHING ABOUT USERS
A The Weather Channel customer review by GetHuman user GetHuman-tanyagi from November 29th, 2017
Background on GetHuman-tanyagi's case
GetHuman: GetHuman-tanyagi - can you tell our other The Weather Channel customers when your case took place?
GetHuman-tanyagi: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tanyagi a list of common The Weather Channel problems)
GetHuman-tanyagi: "Update Account Info" was why I was trying to contact.
GetHuman-tanyagi's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tanyagi: CARES NOTHING ABOUT USERS
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-tanyagi: terrible. we are having tornadoes and severe weather. i cannot get get CONF code to open my mobile account. sent ** texts in past * hrs. Support is awful. NO STARS if it would let me !!!!!
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
GetHuman-tanyagi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tanyagi: I'd give them a two out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
GetHuman-tanyagi: For that I would say one out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
GetHuman-tanyagi: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tanyagi taken from his The Weather Channel customer service problem that occurred on November 26th, 2017.