The Weather Channel: My local on the *'s weather was for the wrong t...
A The Weather Channel customer review by GetHuman user ~Local on the 8's from November 19th, 2017
Background on ~Local on the 8's's case
GetHuman: ~Local on the 8's - can you tell our other The Weather Channel customers when your case took place?
~Local on the 8's: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows ~Local on the 8's a list of common The Weather Channel problems)
~Local on the 8's: "Service problem" was why I was trying to contact.
~Local on the 8's's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Local on the 8's: My local on the *'s weather was for the wrong town. Gave the WX Channel Tech. my zip code. He told me my cable provider, said computer server was down and the service switched to the back-up server ** miles away. He put in a repair ticket and said he be in touch with Comcast to get it right. Wow I was impressed.
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
~Local on the 8's: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Local on the 8's: I'd give them a three out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
~Local on the 8's: For that I would say four out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
~Local on the 8's: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Local on the 8's taken from his The Weather Channel customer service problem that occurred on November 15th, 2017.