The Weather Channel: Recording only* no human person to talk to. Wha...
A The Weather Channel customer review by GetHuman user ~Margaret Mary from November 21st, 2017
Background on ~Margaret Mary's case
GetHuman: ~Margaret Mary - can you tell our other The Weather Channel customers when your case took place?
~Margaret Mary: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows ~Margaret Mary a list of common The Weather Channel problems)
~Margaret Mary: "Cancel service" was why I was trying to contact.
~Margaret Mary's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Margaret Mary: Recording only* no human person to talk to. What gives? I am wanting to know why we suddenly no longer get the weather update for Summerville, South Carolina.Our cable company is Time Warner, though we do not think they have anything to do with this.
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
~Margaret Mary: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Margaret Mary: I'd give them a two out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
~Margaret Mary: For that I would say three out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
~Margaret Mary: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Margaret Mary taken from his The Weather Channel customer service problem that occurred on November 14th, 2017.