The Weather Channel: To Whom It May Concern:*One of my favorite chan...
A The Weather Channel customer review by GetHuman user GetHuman-167763 from November 24th, 2017
Background on GetHuman-167763's case
GetHuman: GetHuman-167763 - can you tell our other The Weather Channel customers when your case took place?
GetHuman-167763: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-167763 a list of common The Weather Channel problems)
GetHuman-167763: "Service problem" was why I was trying to contact.
GetHuman-167763's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-167763: To Whom It May Concern:*One of my favorite channels was the weather channel ***, but I do not know what's going on. when I want to see the everyday local weather in my city, Salem, NH it was removed the information awhile ago and you guy put the local weather of Haverhill, MA* I did not mind because Haverhill, MA is near Salem, NH, but now you have removed all the local weather and now you are giving the whole country in general. I am very upset and disappoint. If this problem is not fix I am planning to remove the weather channel from Comcast packet.
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
GetHuman-167763: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-167763: I'd give them a five out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
GetHuman-167763: For that I would say one out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
GetHuman-167763: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-167763 taken from his The Weather Channel customer service problem that occurred on November 19th, 2017.