The Weather Channel: What customer service I can't contact anyone. I...
A The Weather Channel customer review by GetHuman user ~Bad app from November 18th, 2017
Background on ~Bad app's case
GetHuman: ~Bad app - can you tell our other The Weather Channel customers when your case took place?
~Bad app: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows ~Bad app a list of common The Weather Channel problems)
~Bad app: "Lower my bill" was why I was trying to contact.
~Bad app's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bad app: What customer service I can't contact anyone. I need to close out my weather channel homepage, and on my app my town Treadwell NY shows twice on my app when I scroll. Treadwell should only appear once. The second page says Treadwell NY *****. The first page just Treadwell ny and it wasn't that way before. I want it on my app once, there's no way to change it.
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
~Bad app: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bad app: I'd give them a four out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
~Bad app: For that I would say three out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
~Bad app: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bad app taken from his The Weather Channel customer service problem that occurred on November 17th, 2017.