The Weather Channel: Why does the TWC display the tragedies of other...
A The Weather Channel customer review by GetHuman user ~? from November 22nd, 2017
Background on ~?'s case
GetHuman: ~? - can you tell our other The Weather Channel customers when your case took place?
~?: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common The Weather Channel problems)
~?: "Overcharge/Strange charge" was why I was trying to contact.
~?'s review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: Why does the TWC display the tragedies of others as 'entertainment' in their featured videos? And today a naked woman video? Goodbye TWC. Switching to Weather Underground.
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
~?: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a four out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
~?: For that I would say five out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his The Weather Channel customer service problem that occurred on November 21st, 2017.