ThinkGeek.com: I've ordered from them several times in the pas...
A ThinkGeek.com customer review by GetHuman user ~Andrepartthree from November 19th, 2017
Background on ~Andrepartthree's case
GetHuman: ~Andrepartthree - can you tell our other ThinkGeek.com customers when your case took place?
~Andrepartthree: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to ThinkGeek.com, and if so, how?
GetHuman: And which of these common ThinkGeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrepartthree a list of common ThinkGeek.com problems)
~Andrepartthree: "Track order" was why I was trying to call.
~Andrepartthree's review of ThinkGeek.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ThinkGeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrepartthree: I've ordered from them several times in the past with no problems whatsoever.. basically the problem was my fault - ordered a $*.** grumpy cat "no" mug for Christmas that my ** year old little guy didn't like so much (nothing wrong with the mug itself arrived in perfect condition, was just a bad choice on my part) ... knowing that many stores offer prepaid shipping and handling in a situation like this to return unwanted xmas gifts but also knowing thinkgeek's standard return policy (like that of many stores) is to have the customer pay return shipping if there's nothing wrong with the product (fair enough) I contacted them via phone seeing if there would be an exception to the policy for the holiday season... while their standard return policy does apply the customer service rep, who was SUPER nice and sweet as pie, consulted with someone else then let me keep the mug for free AND gave me a gift certificate for the same dollar amount as the mug ($*.**).. how generous is that !?! :)
GetHuman: Let's quantify your experience contacting ThinkGeek.com. On a scale of 1 to 5, how easy is it go get help on a ThinkGeek.com problem?
~Andrepartthree: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrepartthree: I'd give them a three out of five on communication.
GetHuman: And what about ThinkGeek.com's ability to quickly and effectively address your problem?
~Andrepartthree: For that I would say two out of five.
GetHuman: And finally- any advice for other ThinkGeek.com customers?
~Andrepartthree: Call them early in the day or late. Don't forget any personal or account information you might need for ThinkGeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrepartthree taken from his ThinkGeek.com customer service problem that occurred on November 12th, 2017.
ThinkGeek.com
1.00 of 5 stars | 8 reviews
~Andrepartthree's ThinkGeek.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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