Three UK: Worst customer experience of my life. Passed fr...
A Three UK customer review by GetHuman user ~CC from November 1st, 2017
Background on ~CC's case
GetHuman: ~CC - can you tell our other Three UK customers when your case took place?
~CC: Yup. It was late at night, on October 25th.
GetHuman: Did you reach out to Three UK, and if so, how?
GetHuman: And which of these common Three UK customer issues best describes the reason you wanted to talk to them?
(Shows ~CC a list of common Three UK problems)
~CC: "Service problem" was why I was trying to call.
~CC's review of Three UK customer service
GetHuman: So how would you sum up your experience for GetHuman's Three UK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CC: Worst customer experience of my life. Passed from one operator to another without ever getting anywhere. Awful.
GetHuman: Let's quantify your experience contacting Three UK. On a scale of 1 to 5, how easy is it go get help on a Three UK problem?
~CC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CC: I'd give them a five out of five on communication.
GetHuman: And what about Three UK's ability to quickly and effectively address your problem?
~CC: For that I would say four out of five.
GetHuman: And finally- any advice for other Three UK customers?
~CC: Call them early in the day or late. Don't forget any personal or account information you might need for Three UK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CC taken from his Three UK customer service problem that occurred on October 25th, 2017.