TigerDirect.com: Was awful. Insanely long wait time, then when t...
A TigerDirect.com customer review by GetHuman user ~bigrjsuto from November 14th, 2017
Background on ~bigrjsuto's case
GetHuman: ~bigrjsuto - can you tell our other TigerDirect.com customers when your case took place?
~bigrjsuto: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to TigerDirect.com, and if so, how?
GetHuman: And which of these common TigerDirect.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bigrjsuto a list of common TigerDirect.com problems)
~bigrjsuto: "Complaint" was why I was trying to call.
~bigrjsuto's review of TigerDirect.com customer service
GetHuman: So how would you sum up your experience for GetHuman's TigerDirect.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigrjsuto: Was awful. Insanely long wait time, then when the rep got on the phone, was not helpful at all. TigerDirect did not give UPS the street number of my address. Told me that it wasn't his company's fault and that they if they get the package back, they would automatically cancel it the order. So much for getting this item in time for Christmas.
GetHuman: Let's quantify your experience contacting TigerDirect.com. On a scale of 1 to 5, how easy is it go get help on a TigerDirect.com problem?
~bigrjsuto: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigrjsuto: I'd give them a one out of five on communication.
GetHuman: And what about TigerDirect.com's ability to quickly and effectively address your problem?
~bigrjsuto: For that I would say two out of five.
GetHuman: And finally- any advice for other TigerDirect.com customers?
~bigrjsuto: Call them early in the day or late. Don't forget any personal or account information you might need for TigerDirect.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigrjsuto taken from his TigerDirect.com customer service problem that occurred on November 10th, 2017.