TigerDirect.com: Customer service is fairly non-existent at this...

A TigerDirect.com customer review by GetHuman user ~ex-customer from November 23rd, 2017

Background on ~ex-customer's case

GetHuman: ~ex-customer - can you tell our other TigerDirect.com customers when your case took place?
~ex-customer: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to TigerDirect.com, and if so, how?
~ex-customer: I used the 888-222-9800 number I found for on the GetHuman TigerDirect.com customer phone number page I was on: TigerDirect.com Customer Service Phone Number
GetHuman: And which of these common TigerDirect.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ex-customer a list of common TigerDirect.com problems)
~ex-customer: "Make a purchase" was why I was trying to call.

~ex-customer's review of TigerDirect.com customer service

GetHuman: So how would you sum up your experience for GetHuman's TigerDirect.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ex-customer: Customer service is fairly non-existent at this company. They do business very differently than most companies. No e-mail address, really? That's ridiculous in today's world! Shop at companies who do.
GetHuman: Let's quantify your experience contacting TigerDirect.com. On a scale of 1 to 5, how easy is it go get help on a TigerDirect.com problem?
~ex-customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ex-customer: I'd give them a three out of five on communication.
GetHuman: And what about TigerDirect.com's ability to quickly and effectively address your problem?
~ex-customer: For that I would say four out of five.
GetHuman: And finally- any advice for other TigerDirect.com customers?
~ex-customer: Call them early in the day or late. Don't forget any personal or account information you might need for TigerDirect.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ex-customer taken from his TigerDirect.com customer service problem that occurred on November 20th, 2017.

TigerDirect.com

2.00 of 5 stars | 54 reviews

~ex-customer's TigerDirect.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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