Time Warner Road Runner: I was scolded for calling this number to resche...
A Time Warner Road Runner customer review by GetHuman user ~JS from November 13th, 2017
Background on ~JS's case
GetHuman: ~JS - can you tell our other Time Warner Road Runner customers when your case took place?
~JS: Yes. It was evening, on November 7th.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~JS a list of common Time Warner Road Runner problems)
~JS: "Cancel service" was why I was trying to call.
~JS's review of Time Warner Road Runner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JS: I was scolded for calling this number to reschedule my appointment to set up internet. I was transfered and the next person I talked to wouldn't give me and exact time.
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~JS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JS: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~JS: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~JS: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JS taken from his Time Warner Road Runner customer service problem that occurred on November 7th, 2017.