Time Warner Road Runner: The associate advised me that Time Warner now d...
A Time Warner Road Runner customer review by GetHuman user ~sammy from November 25th, 2017
Background on ~sammy's case
GetHuman: ~sammy - can you tell our other Time Warner Road Runner customers when your case took place?
~sammy: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~sammy a list of common Time Warner Road Runner problems)
~sammy: "Lower my bill" was why I was trying to call.
~sammy's review of Time Warner Road Runner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sammy: The associate advised me that Time Warner now deletes any old email accounts if we do not subscribe to Time Warner. What a way to do it without sending any correspondance to old loyal customers. Not sure why this suddenly happened but it would have been a courtesy to let folks know that effective this day your account will be deleted since you are not subscribed to time warner. I had
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~sammy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sammy: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~sammy: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~sammy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sammy taken from his Time Warner Road Runner customer service problem that occurred on November 22nd, 2017.