Time Warner: Had an issue with my internet speed. In **** I...
A Time Warner customer review by GetHuman user ~boogers from November 19th, 2017
Background on ~boogers's case
GetHuman: ~boogers - can you tell our other Time Warner customers when your case took place?
~boogers: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~boogers a list of common Time Warner problems)
~boogers: "Account Access" was why I was trying to call.
~boogers's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~boogers: Had an issue with my internet speed. In **** I signed up for the standard internet package (then listed at **mbps down) and added Turbo upgrade bringing my grand total to **mbps down. Well this past spring (****) TWC decided to increase the speed on the standard internet package from **mbps to **mbps. No notice but later I found a statement from them at the time the announced they would be doing this that said the customers do not need to do anything when the change happens. Mind you, I had no idea this change even happened until today when I was looking into getting faster internet (* months after the speed increase). The thing is, I have the same speed I've always had. I know because I download several games through both origin and steam and the speed stays steady at **-**.*mbps for the past few years. My bill says I'm still being charged $***month for what it calls "Turbo Internet Upgrade **mbps". Huh? so you are charging me for an obsolete service that offers no benefit? Annoying b
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~boogers: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~boogers: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~boogers: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~boogers: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~boogers taken from his Time Warner customer service problem that occurred on November 13th, 2017.