Time Warner: This is an exact response about them being true...
A Time Warner customer review by GetHuman user GetHuman-400714 from November 23rd, 2017
Background on GetHuman-400714's case
GetHuman: GetHuman-400714 - can you tell our other Time Warner customers when your case took place?
GetHuman-400714: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400714 a list of common Time Warner problems)
GetHuman-400714: "Account Access" was why I was trying to call.
GetHuman-400714's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400714: This is an exact response about them being true scammers minus my name :::*sorry you could not make the appointment. In looking at this contractual situation, I can certainly understand your confusion on the ETF fees. I have personally looked into this matter and can only come to the conclusion that the $*** ETF or out was a glitch in our Salesforce Processing Tool. I have been in this arena for over ** years and have never seen this printed out in our T&C's. I apologize for the confusion this may have caused. Miklynn is one of my most respected reps on my team, and I can assure you she did manipulate the contract in any way. The agreement without the movie channels is the correct one. If you have any further questions or concerns, please reach out to me or Miklynn.* ( keep in mind they want **,*** to cancel so watch out if your a business signing anything with these scammers
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-400714: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400714: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-400714: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-400714: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400714 taken from his Time Warner customer service problem that occurred on November 18th, 2017.