Time Warner: TWC is the WORST CABLE COMPANY!!! I would never...

A Time Warner customer review by GetHuman user ~TWC Terrible Cable! from November 28th, 2017

Background on ~TWC Terrible Cable!'s case

GetHuman: ~TWC Terrible Cable! - can you tell our other Time Warner customers when your case took place?
~TWC Terrible Cable!: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Time Warner, and if so, how?
~TWC Terrible Cable!: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~TWC Terrible Cable! a list of common Time Warner problems)
~TWC Terrible Cable!: "Cancel Service" was why I was trying to call.

~TWC Terrible Cable!'s review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TWC Terrible Cable!: TWC is the WORST CABLE COMPANY!!! I would never suggest this company to anyone!!! They rip you off! You don't get the service are paying for! & everyone is very poorly training. No one says the same things. *It's ridiculous!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~TWC Terrible Cable!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TWC Terrible Cable!: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~TWC Terrible Cable!: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~TWC Terrible Cable!: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TWC Terrible Cable! taken from his Time Warner customer service problem that occurred on November 22nd, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

~TWC Terrible Cable!'s Time Warner Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

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