Time Warner: The amount of my monthly bill keeps changing an...
A Time Warner customer review by GetHuman user ~at&tnewcustomer from November 26th, 2017
Background on ~at&tnewcustomer's case
GetHuman: ~at&tnewcustomer - can you tell our other Time Warner customers when your case took place?
~at&tnewcustomer: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~at&tnewcustomer a list of common Time Warner problems)
~at&tnewcustomer: "Upgrade Account" was why I was trying to call.
~at&tnewcustomer's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~at&tnewcustomer: The amount of my monthly bill keeps changing and I have to keep calling to get it straightened out. The automated service keeps transferring me to the wrong department so I have to explain my problem to several different RUDE employees who instead of listening to my problem they keep asking "how would you like to pay your bill?" I finally ask to speak to a supervisor and again before she places me on hold, gives me a speach about paying my bill...!!! The "supervisor" finally gets on the phone and yells HELLO! At me. When I get done explaining the problem yet again she says nothing and I have to say hello to make sure she's still there and then she says, "yep I'm here I'm just waiting for you to finish." I told her I'm tired of having to call every month because they keep changing my services and then have to deal with Time Warner Cable's rude and stupid employees. If you can't be cheerful and helpful then you shouldn't have chosen to be in customer service. Stop acting like ROBOTS and
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~at&tnewcustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~at&tnewcustomer: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~at&tnewcustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~at&tnewcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~at&tnewcustomer taken from his Time Warner customer service problem that occurred on November 20th, 2017.