Time Warner: Every month price goes up... call in to discuss...

A Time Warner customer review by GetHuman user ~In Maine from November 26th, 2017

Background on ~In Maine's case

GetHuman: ~In Maine - can you tell our other Time Warner customers when your case took place?
~In Maine: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Time Warner, and if so, how?
~In Maine: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~In Maine a list of common Time Warner problems)
~In Maine: "Lower my bill" was why I was trying to call.

~In Maine's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~In Maine: Every month price goes up... call in to discuss issue and i am transferred around to * different "departments" only to end up with them acknowledging that had incorrectly charged my account and were giving me a credit... this happened * separate times... each time I was simply credited the mistaken charges and not once did they acknowledge any wrongdoing... saying only that they needed to investigate. Now they have finally done the right thing and gave me a temporary upgrade and I was excited. Only to find that the new router*modem was a dud and was worse than my original set up...this kind of thing should be investigated. I feel completely taken advantage of and plan to contact BBB if the issue is not resolved tomorrow when the tech comes out to figure out the issue. Taking advantage of customers is how business is done down there and they don't care about how problems come up.... all i can say is CHECK YOUR BILLS because numerous times have the overcharged and incorrectly charged...
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~In Maine: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~In Maine: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~In Maine: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~In Maine: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~In Maine taken from his Time Warner customer service problem that occurred on November 17th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

~In Maine's Time Warner Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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