Time Warner: Twc charges people for channels they don't rece...
A Time Warner customer review by GetHuman user ~Customer dissatisfied from November 26th, 2017
Background on ~Customer dissatisfied's case
GetHuman: ~Customer dissatisfied - can you tell our other Time Warner customers when your case took place?
~Customer dissatisfied: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Customer dissatisfied a list of common Time Warner problems)
~Customer dissatisfied: "Make a payment" was why I was trying to call.
~Customer dissatisfied's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Customer dissatisfied: Twc charges people for channels they don't receive and then doesn't want to refund your money when it takes them ** moths to find a filter they put on to prevent me from getting them.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Customer dissatisfied: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Customer dissatisfied: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Customer dissatisfied: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Customer dissatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Customer dissatisfied taken from his Time Warner customer service problem that occurred on November 16th, 2017.