Time Warner: after over **** hours on the phone brand new mo...
A Time Warner customer review by GetHuman user ~just me from November 24th, 2017
Background on ~just me's case
GetHuman: ~just me - can you tell our other Time Warner customers when your case took place?
~just me: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~just me a list of common Time Warner problems)
~just me: "Account Access" was why I was trying to call.
~just me's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~just me: after over **** hours on the phone brand new modem finally worked. Rep accused me of not knowing how to read lights.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~just me: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~just me: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~just me: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~just me: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~just me taken from his Time Warner customer service problem that occurred on November 21st, 2017.