Time Warner: Called TWC to inform them that my cable and int...

A Time Warner customer review by GetHuman user ~College student from November 28th, 2017

Background on ~College student's case

GetHuman: ~College student - can you tell our other Time Warner customers when your case took place?
~College student: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
~College student: I used the 800-892-4357 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows ~College student a list of common Time Warner problems
~College student: "Lower my bill" was why I was trying to call.

~College student's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~College student: Called TWC to inform them that my cable and internet was out, was placed on hold for ** minutes just to tell me that there was nothing they could do about it. I'm just starting online college courses and I'm already behind because this company can not get its act together. But are quick to take your money out of your account. Hope that everyone else with this cable*internet service has better luck.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~College student: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~College student: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~College student: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~College student: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~College student taken from his Time Warner customer service problem that occurred on November 19th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews
Time Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
~College student's Time Warner Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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