Time Warner: complain about high bill for basic phone and internet

A Time Warner customer review by GetHuman user GetHuman-jhuben from November 30th, 2017

Background on GetHuman-jhuben's case

GetHuman: GetHuman-jhuben - can you tell our other Time Warner customers when your case took place?
GetHuman-jhuben: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman-jhuben: I used the 800-892-4357 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-jhuben a list of common Time Warner problems
GetHuman-jhuben: "Make a payment" was why I was trying to call.

GetHuman-jhuben's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jhuben: complain about high bill for basic phone and internet
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-jhuben: My phone and basic cable bill is over $*** per month I am ** years old, have been a timely bill payer and resent the low priced packages you are offering new customers for far less than I am paying. I want to be avail myself of the offers you are making to new customers.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-jhuben: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jhuben: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-jhuben: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-jhuben: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jhuben taken from his Time Warner customer service problem that occurred on November 23rd, 2017.

Time Warner

2.67 of 5 stars | 597 reviews
Time Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
GetHuman-jhuben's Time Warner Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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